Terms & Conditions
Packaging
Whilst we endeavor to depict the products as accurately as possible, packaging and product images may be subject to change without prior notice. Manufacturers do change packaging and products occasionally so please be aware that labels/colours may differ from images shown. Please be aware that for packing purposes, we may tape the lids on jars, tubs, etc to ensure all goods arrive to you in the best condition.
Delivery
Please click here to view all of our delivery information in detail.
Please note that express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. It can take 2-3 working days to despatch your order though (especially during busy periods) so we can't guarantee that this is a "next day" delivery service from when the order is placed.
Important DPD Delivery Information - Please Read!
Please note, if DPD are unable to deliver directly to your address, you may have a "leave in a safe place", "leave with a neighbour" or "deliver to a pick-up shop" enabled on your DPD account by default. We advise checking these settings as if they are enabled, a re-delivery may not be attempted and one of the above example options may be used by the driver to mark your delivery as complete.
If an item is left in a safe place, with a neighbour or at a pick-up shop as a result of these settings on your DPD account and the parcel can't be located or retrieved, we are unable to start a claim with DPD as the responsibility and liability of any missing parcels is with yourself when agreeing to the options when creating and managing your DPD account by default. Unfortunately, we are unable to provide any refunds or replacement stock if this situation occurs so we strongly suggest reviewing your DPD account settings on a regular basis to ensure they suit your delivery choices.
Our DPD Claims Process
If a claim needs to be started with DPD due a parcel loss, the following steps apply before any reimbursement of funds or stock can be issued:
- We need to be made aware within 14 days of any issues relating to your DPD delivery. Please include a full breakdown of the issue along with photographic evidence.
- A member of our team will liaise with DPD and make them aware of the issue. An investigation will be started and this will be concluded within 6 working days.
- If a claim can not be made, we will notify you straight away and provide a breakdown on why the claim was unsuccessful. Please refer to the above DPD settings dialog and information to ensure DPD can deliver to the highest standard.
- If a claim can be made, a claims form will be sent to us within 3 working days. DPD may contact yourselves via post within 14 days to verify the information of the claim. It is essential that this is responded to otherwise the claim will automatically be closed.
- Once the claim has been verified, DPD will work to complete the claim within 30 days. You'll be given a claims reference number so if you need to contact DPD to check on the status of the claim, this will need to be used.
- Once a claim has been successful, our accounts department will process any refunds due within 1 working day.
Please note that we don't use refrigerated transport. Please bear this in mind when ordering goods such as chocolate which may be vulnerable to damage through exposure to heat. We are not liable for damages such as this during transport.
We recommend reading both our delivery page and terms and conditions in full before placing your order to ensure that your relevant delivery settings are set up correctly to avoid any potential delivery issues with DPD.
Best Before Dates
We always aim to despatch items with at least 2-3 months date on them. Unfortunately, some items (especially from the USA) are manufactured with a much shorter best before date (such as Twinkies!). We try to always give a best before estimate within the product description or additional information but will only guarantee a minimum of 2-3 weeks on all USA goods.
Please be aware that any item on special offer at a discounted marked down price may be subject to shorter best before dates than our guaranteed policy.
If you have any questions regarding best before dates, please contact us before placing your order and a member of our team will be able to assist you.
Availability/Out of Stock Items
If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.
Labelling & Compliance
As a wholesaler, our stock comes directly from the manufacturer so most of our products come with a barcode and fully compliant labelling and nutritional information. If you are stocking any items that have been imported, there is additional labelling and nutritional information that you should be aware of. Please click here for detailed instructions on how to become fully compliant with the current laws.
Pricing Policy
All prices are shown besides the relevant products on the website, prices shown are not inclusive of delivery costs. These are shown on our delivery page. Please note that as this is a wholesale website, all prices exclude VAT. VAT will be visible on the product page, during the checkout process or in your basket.
Returns Policy
If you would like to return a product that hasn't been opened or you find unsatisfactory prior to opening, please send it to the address listed below:
Bulk Wholesale Sweets, 17 Towcester Road, Bow, London, E3 3ND
Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer. We will then process a full refund minus any original delivery charges.
Nut, Allergies & Ingredients
The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. All products will be supplied with ingredients from the original manufacturers packaging. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content.
Payments
Credit Cards & Debit Cards - We accept Visa, Visa Debit/Delta, Visa Electron, MasterCard payments via Shopify Payments.
Privacy Policy
Appleton & Sons Limited do not/will not store customer's credit or debit card details or any financial information on the website. All payments are encrypted or processed externally via SagePay or PayPal's secure transaction process. Please click here to read our privacy policy in full.
Copyright
All content on this site such as images, logos and text is property of www.bulkwholesalesweets.co.uk. If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.
Changes to Terms and Conditions
We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.
Cancellation
Cancellations can't be made once an order is placed. If you wish to return any items that are un-needed, you will need to pay the associated delivery costs for the original despatch and the return of the unwanted goods.
If you wish to cancel your order once it has been despatched from our warehouse, we will process a refund for you but this will exclude any transport costs already incurred.
We reserve the right to cancel an order at our discretion prior to despatch. A full refund will be processed immediately upon doing so accompanied by a notification e-mail.
Business Details
Registered Business Name: Appleton & Sons Limited t/a Bulk Wholesale Sweets
Registered Business Address: 17 Towcester Road, Bow, London, E3 3ND
Company Number: 568726
VAT Registration Number - GB248025079